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FAQ

Are The Guitars Listed Legit?

Yes, 100% legit. We only work with our trusted suppliers, making sure that you only get the best guitar possible.

 

I'm Worried, Are These Guitars Durable?

Definitely. Should you encounter any factory defect within 14 days, we can offer you a refund. For more information, visit our Return and Refund Policies page.

 

How Do You Fulfill Orders?

To fulfill your orders, we use a trusted third-party supplier. They only receive the information that is relevant to picking, packing and dispatching your order. This information is not stored by them and is only used to fulfill your order.

All information is kept on a secure server. Any issues relating to the order including queries, deliveries, stocking issues, are all managed by TheGuitarJunky.com. We will liaise with our suppliers to address any of these issues to ensure a smooth delivery of services to you.

 

When will my order arrive? 

Please allow up to 12-21 workdays for your item to arrive. Depending on the item, some will be shipped out faster than others. 

Should your item not arrive within these number of days, please send us an email at shop@theguitarjunky.com.

 

How can I track my order? 
After we have shipped your order, you will receive an email from us containing your tracking number. If you haven't received this email, please check your spam folder. You can track your package using this website: 
https://www.17track.net/en

Simply fill in your tracking number and click on "Track" to find the whereabouts of your order.

 

My order has been underway for longer than xx days. Should I be worried?

Under certain peak periods and during (Chinese) holidays the delivery time may be longer than the estimated. There is no need to worry. We are still trying to process your order as fast as we can. In the very rare instance (less than 0.5%) that your package do get lost, we will take full responsibility and send you another one.

 

Returns

Can I cancel my order?
All sales are final. If you would like to cancel an order, it must be done within 2 hours of purchase because all orders begin the fulfillment process within the first 6 hours, and once the process begins it is too late to be stopped.

 

Can I return my item?
Our return and refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you have received a defective/faulty item: 
Please reach out to shop@theguitarjunky.com and we will help resolve the issue.
Usually we will take full responsibility and send you a replacement.

If you have ordered a wrong guitar: 
Depending on the item, we can provide two options: 
1. Shipping another item to you at a 30-40% discount. 
2. Return the item to us and cover 20% restocking fee. The customer is responsible for return shipping and covers the shipping fees of the replacement item.

For more information please check our "Return and Refund Policies" page.